Return Policy

At Pablk, we are committed to providing our customers with high-quality products, transparent policies, and a reliable shopping experience. We understand that, in some cases, a return or exchange may be necessary. To protect both our customers and our business, we have established the following return and exchange policy.

This policy is designed to be fair, straightforward, and easy to understand. Please review the information below carefully before initiating a return request.

General Return Policy Overview

Pablk offers returns and exchanges under specific conditions to ensure product quality and customer satisfaction. All return requests must comply with the requirements outlined in this policy. Items returned without meeting these conditions may be rejected or returned to the customer.

Conditions for Returns and Exchanges

To qualify for a return or exchange, all of the following conditions must be met:

  • The product must be unused, unopened (if applicable), and in its original condition.
  • The product must be returned with the original, complete, and intact packaging, including boxes, protective materials, tags, labels, manuals, and any included accessories.
  • The product must be free from any damage, wear, or modification caused by the customer.
  • Our customer service team must approve the return request before the product is sent back.

Failure to meet any of the above conditions may result in the return being declined.

Return & Exchange Time Limit

  • Customers must submit a return or exchange request within 30 days of purchase.
  • Requests submitted after the 30 days will not be accepted under normal circumstances.

We strongly recommend contacting our customer service team as soon as you decide to return or exchange a product to avoid missing the deadline.

Step-by-Step Return Process

To ensure a smooth and efficient return or exchange experience, please follow the steps below:

  • Contact Customer Service: Before returning any product, contact our customer support team via phone or Email.
  • Provide Required Information: Please include your order number, purchase date, product name, and the reason for the return or exchange.
  • Receive Return Instructions: Our customer service team will review your request and provide detailed instructions, including the return address and packaging requirements.
  • Prepare the Package: Carefully pack the product in its original packaging to prevent damage during transportation.
  • Ship the Product: Send the package as instructed. We recommend using a trackable shipping service.
  • Inspection Upon Receipt: Once we receive the returned item, our team will inspect it to ensure it meets the return conditions.
  • Final Processing: After inspection and approval, we will proceed with the refund or exchange.

Refund Policy Details

  • Refunds are issued only after the returned product has been received and successfully inspected.
  • Approved refunds will be processed through the original payment method whenever possible.
  • Refund processing times may vary depending on your bank or payment service provider.
  • Shipping fees and handling charges are generally non-refundable, unless the return is due to a confirmed issue on our side.

Exchange Policy

  • Exchanges are subject to product availability.
  • If the requested replacement item is unavailable, a refund may be offered instead.
  • Any price difference between exchanged products may need to be paid or refunded accordingly.

Non-Returnable Situations

Returns or exchanges may not be accepted in the following situations:

  • Products that show signs of use, wear, damage, or alteration
  • Products returned without original packaging or missing accessories
  • Return requests made after the 30-day return period
  • Items returned without prior authorization from Pablk's customer service

Customer Responsibility

Customers are responsible for ensuring that returned items are adequately packaged and shipped in accordance with the provided instructions. Pablk is not responsible for items damaged or lost during return shipping.

Customer Service Contact Information

If you have any questions or require assistance with a return or exchange, please get in touch with our customer service team:

📞 Phone: +86 159 8462 8940

📧 Email: pablkofficial@hotmail.com

Our team is committed to providing clear guidance and timely support throughout the return process.

Our Commitment to Customer Satisfaction

At Pablk, we value every customer and strive to build long-term trust through transparent policies and reliable service. Your satisfaction is important to us, and we continuously work to improve our products and support experience.

Thank you for choosing Pablk. We appreciate your understanding and cooperation, and look forward to serving you again.